Pricing can be challenging when running many varied aspects of one service. Due to this, many MSPs adopt different pricing models. Pricing models are available according to fixed-price projects, managed capacity, and projects judged on material and time.

Managed capacity means that the customer purchases a pre-set amount of ‘person-hours’ from an MSP at a predetermined rate. A managed capacity model provides a mix of project approaches and traditional staffing.

The managed capacity model is a form of service management that relies on automation, self-service tools, and human intervention. The goal of this approach is to reduce costs while maintaining quality levels.

With ExterNetworks, your business will enjoy the deployment of new services and the latest technologies to meet your business demands with the right amount of support that you require.  With ExterNetworks, you’ll also get a handle on controlling your IT costs.  Our team will form a custom relationship with you to help you better manage your business.

More info: Way to Understand NOC Performance Metrics