Help desks are an essential part of the operation, as they allow MSPs to establish a personal relationship with customers. This is key to identifying needs and improving services. The problem, though, is that it takes up too many resources and too much time.
in-house IT personnel are free to work on strategic IT projects that could improve enterprise performance, customer satisfaction. Such projects could also open up other growth areas.
The overall results enterprises get from outsourcing show the value of outsourced MSPs for IT functions (like NOCs). Some impressive stats include:
- A 47 percent improvement in efficiency
- A 28 percent improvement in protection from cyber attacks
- A 28 percent improvement in ROI and business costs.
Clearly, there are too many advantages to ignore. Enterprises that haven’t worked with outsourced MSPs should consider it immediately.
More info: Ways Managed IT Services Drive Growth For Small Business
